Terms & Conditions
Table Of Content
Bookings
Bookings requests can be made online via our website.
The minimum booking amount is $100.
Bookings are not confirmed until the 25% payment has been received.
Luxe Event Hire delivery and collection hours:
Mon-Fri: 5pm-7pm
Saturday and Sunday: 9am to 5pm
Public Holidays: CLOSED
If you require delivery, set-up, or collection outside of these hours or on a public holiday, there will be an additional fee.
Prices
The minimum hire amount is $100 excluding bond and delivery fees.
All base prices are as listed on our website.
The item prices do not include delivery, collection, set-up or installation fees.
There are additional charges for custom backdrop colours, additional words for decals as requested by the client.
Balloon garlands are quoted on an individual basis depending on the amount of specialty balloons that are requested. Prices listed on the website are base prices to give an indication only.
Luxe Event Hire reserves the right to change and update prices at anytime.
Hire Period
The standard hire period is 3 days. There are no price discounts if you choose to hire the items for less than 3 days.
If you require the items for longer than 3 days, let us know. There may be an additional fee.
Events that fall on a public holiday will incur an additional fee.
Events that require set up or collection outside our usual business hours will incur an additional fee.
Payments
A non-refundable 25% deposit is required to secure the booking. The booking is not considered as confirmed until the 25% deposit has been paid.
For bookings less than 7 days away, payment is required in full to secure the booking.
Final payment is due no later than 14 DAYS prior to the event date.
If you have not paid in full by the event date, the booking will not go ahead and any monies paid will be forfeit.
Payments can be made via internet bank transfer using your booking number and last name as a reference. Please let us know once a payment has been made.
Delivery and Collection
The delivery and collection fee is dependent on the venue location, number of items that have been hired and number of staff required to assist with set up.
There will be additional charges if there are any flights of stairs or if there is no legal car parking within proximity of the venue entrance.
Cancellation Policy
ALL cancellations will result in the forfeit of the 25% deposit.
If the cancellation is made less than 7 days prior to The Hire Period we reserve the right to keep full payment.